Executive Summary (This is a document excerpt)

Most CIOs properly focus on controlling and reducing the costs of maintaining and operating existing IT systems and operations — what Forrester calls the IT MOOSE. However, many are uncertain about what should count as MOOSE-qualifying expenses. Our ongoing discussions with CIOs and a recent survey of 42 CIOs provide guidance on the general principles by which to define MOOSE, and the consensus of these CIOs on what they include in their definitions of MOOSE.

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