Executive Summary (This is a document excerpt)

Although there are legions of consultants and mountains of technical documentation on outsourcing, executives and managers considering a new or refined outsourcing strategy are too often left without even a basic map to help navigate. Every complex deal has challenges, but managers need to be armed with an understanding of the end-to-end flow of the deal and how to manage the inevitable surprises. Understanding the overall process and common high-impact risks — and having course correction systems in place — will help set a trajectory for successful business and technical transformation, rather than a front-page outsourcing calamity.

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