(Length: 3 pages)

November 18, 2005

Google Analytics Wags The Long Tail

Good News/Bad News For High-End Vendors

by Bob Chatham

with Nate L. Root, Caroline L. Carney


Executive Summary (This is a document excerpt)

On November 13, 2005, Google announced Google Analytics, a free Web analytics service targeted at the long tail of small and medium-size businesses that lack a Web analytics solution. While "free" is a powerful word, the Urchin product on which Google Analytics is built is less than a Web analytics powerhouse. The offering will succeed at the lower end of the market, but won't completely ruin the party for high-end vendors.

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Technology: Customer Experience, Customer Experience Management, Design & Usability Processes
Geography: Asia Pacific, Europe, North America

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