(Length: 3 pages)

November 28, 2005

Ducati Killed Its Marketing — And Prospers

by Jaap Favier

Executive Summary (This is a document excerpt)

Italian motorcycle manufacturer Ducati replaced its marketing department with a central "community" function, involving its customers in design, communication, and the brand experience. Big brands should follow — and start by cutting red tape.

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Analyst: Jaap Favier
Technology: Brand Strategy, Customer Experience, Emerging Marketing Channels, Interactive Marketing, Marketing & Advertising, Web Site Design
Industry: Automotive, Consumer Packaged Goods
Geography: Europe

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