(Length: 5 pages)

December 6, 2005

Learning The Value Of Effective Site Design

Why Most Firms Don't Measure Design's Value — And How They Must Change

This is the first document in the "ROI Of Design" series.

by Nate L. Root

with Harley Manning, Janelle Johnson


Executive Summary (This is a document excerpt)

Firms with active online sales channels constantly redesign their Web sites to add new features, fix perceived problems, and keep up with branding changes that trickle down from the marketing department. But most companies don't measure the financial impact of all of the design changes that they make. So, it's not clear whether Web designers are making real progress or just keeping busy. To decode the impact of Web site design changes, firms must first learn to appreciate design changes for what they really are: business decisions.

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This document falls under the following categories. Click on a link below to find similar documents.

Technology: Customer Experience, Customer Experience Management, IT Management, Serving the Business, Web Site Design
Geography: Asia Pacific, Europe, North America

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