Executive Summary (This is a document excerpt)

An increasing focus on IT governance by boards of directors and executive management puts IT management and the performance of the IT organization under a magnifying glass. IT organizations are increasingly asked to demonstrate the value of IT, vouch for the integrity of the systems and data under their control, simultaneously improve the quality of existing services while reducing their cost, and become a source of enterprise innovation. It is virtually impossible today to meet one of these objectives, let alone all of them, without an effective IT performance measurement and management system in place. Yet many continue to try. In 2006, we will see an increasing number of IT organizations adopt strategic IT performance management frameworks; there really is no other choice.

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