Executive Summary (This is a document excerpt)

UK-based Axios Systems was one of the first vendors to embrace the Information Technology Infrastructure Library (ITIL) framework for service management. With service management as its sole focus, and with the ITIL framework as its architectural model, the company has created a robust tool set that can be implemented out-of-the-box for many organizations with 5,000 to 25,000 employees. Although it is well-known in Europe, the company has a very light presence in North America.

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