Executive Summary (This is a document excerpt)

Many telcos are trying to embed more IT into their business to help execute on their next-generation network (NGN) strategy. Global Crossing offers a case study of the results that firms can achieve by adopting mature IT practices. The company rallied behind the CIO as a key transformation agent, leading to big cost reductions and standardized IT platforms that helped prepare for future business efficiencies and productivity. Critical to the transformation was reinventing the company's economy of scale and investing in process automation that made it easy to bond its broad portfolio of IP network and communication services within customer value chains.

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