Executive Summary (This is a document excerpt)

A growing SMB market, opportunistic investors, and middleware technologies converge to make the SMB market for ERP applications one of the most competitive environments for market growth and product innovation within enterprise applications. Vendors are responding by bulking up and leveraging middleware integration, and expanding their partner ecosystems. Despite the short term turbulence, customers stand to benefit over the next five years from reduced ownership costs, improved domain expertise, and better support and service delivery through direct interactions, new competitors, and stronger partner networks.

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