February 9, 2006

Rebuilding IT Culture After Organization Change

Seven Steps IT Managers Should Take To Make Changes Work

by Alex Cullen

with Laurie M. Orlov, Paul Roehrig, Ph.D., Samuel Bright

Executive Summary (This is a document excerpt)

When IT management changes the structure of its organization to align with an IT goal, it needs the new organization to achieve smooth operations as soon as possible. The affected staff have to settle into new roles, new departments, and new processes. But longtime IT staff may not adapt as quickly to the new operating model or may resist changes in their work practices — resulting in ineffective processes, reduced productivity, and declining service levels. IT management should facilitate adoption of the new operating model by taking specific steps to create the new organization culture.

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