Executive Summary (This is a document excerpt)

Forrester evaluated 11 enterprise content management (ECM) suite vendors across approximately 60 criteria and found that IBM, EMC, and Oracle lead thanks to suite breadth and a focus on enterprise information management needs. Open Text leads all pure plays with a strong core suite of ECM tools. Interwoven, Hyland, and Vignette, all Strong Performers, focus more attention on supporting content-centric applications than providing an ECM platform. Microsoft, another Strong Performer, misses some important features, but it has a bright future in ECM. Finally, Contenders SAP, Xerox, and Alfresco Software lack breadth and depth but show promise in ECM as alternatives to ECM's four horsemen: EMC, IBM, Microsoft, and Oracle.

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