Executive Summary (This is a document excerpt)

Forrester evaluated leading human-centric business process management suite (BPMS) vendors across approximately 150 criteria and found that Appian, Lombardi Software, Pegasystems, and Savvion lead on the strength of their people-oriented products and excellent monitoring and analysis tools. Software AG and TIBCO are also human-centric BPM Leaders, thanks to their all-around strength and integration prowess. BEA, Fujitsu, Graham Technology, and HandySoft are Strong Performers but lack either breadth of product or vision, while IBM is a Strong Performer that has some missing features but an extremely strong future. Finally, Contender Intalio brings an open source offering to the market that could win over buyers with its low cost.

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