Executive Summary (This is a document excerpt)

Forrester evaluated leading business service management (BSM) vendors across 26 criteria and found that BMC Software and Managed Objects have established early leadership, thanks to their strong product portfolios. HP, Digital Fuel Technologies, IBM, Oblicore, and Proxima Technology are leaders as well, while OpTier, Indicative Software, CA, and ProactiveNet are strong performers. While all the products performed well in this evaluation, Forrester favored those that truly make the connection between infrastructure and business services and conduct business impact analysis. The current order will almost certainly change considerably over the next 12 to 18 months as new ideas and functionality are added to these and other tools. Forrester will continue to analyze acquisitions and product updates in this dynamic market on an ongoing basis.

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