November 10, 2006

The State Of SMB Software And Services 2006: North America

Business Technographics North America

by Michael Speyer

with R "Ray" Wang, Ellen Daley, Heidi Lo

Executive Summary (This is a document excerpt)

Software spending among North American small and medium-size businesses (SMBs) will be robust in 2007, with 31% of the software budget going toward new investments. The top software initiative will be improving application integration (63%), which will trigger spending on upgrades across a broad array of application and infrastructure products. Investments in applications that support industry-specific processes remain at the top of application investment (96%), and security products will be the top infrastructure software purchase (65%). SaaS has solid adoption in security (44%) and HR (44%) applications, but growth will be slow with just 2% piloting SaaS over the next 12 months. Fifteen percent of SMBs use open source software in a broad array of infrastructure scenarios, with 6% piloting over the next 12 months. Thirty-two percent of SMBs will use third parties for application development and deployment, and 25% currently outsource software maintenance, with an additional 2% planning to do so in 2007.

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