Executive Summary (This is a document excerpt)

Forrester's enterprise mobility research focuses on how mobile and wireless technologies affect businesses: how they deploy their employees, how they communicate with their customers, and how they use their assets. Through mobile technologies, companies have the potential to catalyze changes ranging from incremental productivity improvements to a radical redefinition of business processes. Some specific coverage areas include mobile policy and strategy definition; mobile application architectures; laptops, notebooks, and handheld computers; wireless email; mobile operating systems; wireless LANs (WLANs); and third-generation (3G) wireless services.