Executive Summary (This is a document excerpt)

The insurance IT market faces significant changes as insurers demand service-oriented architecture (SOA)-based systems, increase their use of business process outsourcing (BPO) services, and increasingly rely on technology. We examined how vendors such as Perot Systems, Deloitte, Guidewire Software, The Innovation Group, and IBM are responding to this shifting landscape. Their tactics vary widely, ranging from making insurance-specific acquisitions to creating more customized insurance offerings. No matter what insurance strategy vendors follow, one thing is clear: It must include SOA.

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