Executive Summary (This is a document excerpt)

The two most common complaints that security managers relate are: 1) They don't have senior management support, and 2) it's tough to quantify the costs and benefits of security. Security managers lack senior management support because they are not able to quantify their program's benefits in a language that management understands. The result? A disconnect between the security managers and senior executives within the organization. Security managers today must not only manage and measure the information security program, but they must also translate those measurements into meaningful reports for senior executives. The number of spam messages stopped at the email gateway means nothing unless that metric can relay the resulting increase in the amount of productive hours for employees.

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