Executive Summary (This is a document excerpt)

Forrester defines IT governance as the process by which decisions are made around IT investments. This includes who makes the decisions, how the decisions are made, how the outcomes of these decisions are measured, and how decision-makers are held accountable. Every organization has some sort of governance in place, but not all governance systems are effective. Forrester's IT governance research can help IT executives and decision-makers understand how to align IT with business strategy to deliver maximum value from the IT organization.