January 29, 2007

Redefining Enterprise Mobile Devices

Key Questions For IT To Answer To Guide The Selection Of The Right Solution

by Benjamin Gray

with Simon Yates, Christine E. Atwood

Executive Summary (This is a document excerpt)

With more and more enterprises going mobile, businesses will see a rapid increase in the number of mobile devices introduced to their employee populations in the coming years. The good news for IT operations professionals is the diverse range of mobile device options — across all types of form factors — from which to choose. The bad news is that the growing numbers of employees who are not waiting for IT, instead going mobile themselves, are introducing major support, management, and security pains to the corporate environment. To prevent the trickle of incoming mobile devices from becoming a flood, IT operations must define a standard list of approved mobile devices from which employees are permitted to choose, with particular emphasis on standardizing on a subset of supported mobile devices and locking out all others.

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