Executive Summary (This is a document excerpt)

IBM has begun to deliver a range of packaged software products and software-plus-services solutions that incorporate the concept of roles into workplaces for information workers in jobs as varied as CFOs and compliance officers, call center workers, and branch bank workers. Early adopter customers are implementing role-based workplaces to improve worker productivity and process efficiency. Organizations that are considering role-based workplaces must recognize that they have significant work ahead in areas like identifying and allocating roles, modifying business processes, and integrating systems. But IBM has made investments that may be able to help organizations implement role-based workplaces faster and less expensively than they would if they developed them from scratch.

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