Executive Summary (This is a document excerpt)

LB Icon has a major market presence, with nine European offices in countries including the UK, Spain, and the Netherlands. Overall, client satisfaction is high, and the company has the expertise to deliver standout user and brand experience with solid industry knowledge across Europe. One of LB Icon's reference sites received the highest score of all the agencies for both Web Site and Brand Image Reviews. However, the second got scores that were well below average. Reference clients reported some inconsistencies in LB Icon's working methods and skills because of the varying disciplines and competencies of the different local offices.

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