Executive Summary (This is a document excerpt)

With "Poalim on time," Bank Hapoalim has launched an industry-leading alert service, giving customers greater control over their financial information. What started out as a service designed to meet a regulatory requirement has morphed into a powerful client service that helps define the bank as a customer advocate — building the perception among its clients that the bank does what is right for customers, not just what's best for the bank's bottom line.

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