Executive Summary (This is a document excerpt)

WebEx Communications leads the Web conferencing service market with 67% market share and solutions for meetings, support, training, sales, and events, as well as an enterprise version that bundles all solutions for businesses of all sizes. WebEx's MediaTone Network uses a proprietary information switching technology to handle data, voice, and video communications. However, there are some drawbacks to WebEx's offering: The Web conferencing tools and some desktop features — including the whiteboard — are not as rich as competitors', and video quality and disability access need improvement. But a core strength is that, in addition to providing audio through its own MediaTone Network, the product integrates with many audio-only providers. With its recent acquisition of Intranets.com, WebEx now seeks to bring Web conferencing into the on-demand market by tightly integrating Web conferencing with asynchronous products (e.g., IM, collaboration, and expertise location products), as well as with other apps like customer relationship management (CRM) software.

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