(Length: 10 pages)
This is a Consumer Technographics document

June 12, 2006

Understanding The Broadband Have-Nots

Lower Costs And Clearly Defined Benefits Will Encourage Broadband Upgrades

by Maribel D. Lopez

with Sally M. Cohen


Executive Summary (This is a document excerpt)

Today's online population is comprised of a near-even split between consumers who have a broadband connection at home and those who don't. One major hurdle stands between these broadband have-nots and a high-speed connection: price. Consumers who use dial-up look different than those with broadband and lag behind in their adoption of technology and online activities. To get broadband have-nots to make the switch to high-speed, providers must focus on lower-cost service tiers and convey a clear value proposition to prospective customers.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemWho Still Has Dial-Up — And Why

itemPrice Keeps Most Dial-Up Consumers Chained To Their Phone Line

itemWho Are These Broadband Have-Nots?

recommendations

itemHigh-Speed ISPs Must Showcase A Clear Benefit To Attract Have-Nots

Forrester conducted an online survey of 5,100 US and Canadian consumers in January 2006 to learn about their Internet service and attitudes toward broadband.

Related Research Documents

itemThe State Of Internet Access

April 7, 2006, Trends

itemThe Forrester Wave™: Consumer ISPs, Q4 2005

December 28, 2005, Tech Choices

itemBroadband Users Are Hooked

July 27, 2005, Trends

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Technology: Broadband & Remote Access, Data Services, IT Adoption, IT Spending & Budgeting, Telecommunications Services
Industry: Consumer Technology Adoption
Geography: North America

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