Executive Summary (This is a document excerpt)

Rich Internet applications (RIAs) promise improved experiences for users and, in turn, bolstered bottom lines for companies. But RIAs are newer and more complex than their HTML counterparts, making them vulnerable to well-known — and potentially undiscovered — usability flaws. To ensure that RIAs don't frustrate users with avoidable problems, designers should look out for some basic pitfalls and test their applications — in the context of the full site experience — throughout the design and implementation phases of an RIA development project.

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