Executive Summary (This is a document excerpt)

Good IT governance ensures that organizations obtain the maximum business value from their IT investments. IT demand management is a critical IT governance process that extends beyond merely aggregating requests for IT resources and automating workflow. Best practices in IT demand management: align the supply of IT resources to optimize business value; influence and modify end user behavior by providing meaningful information; and enable a more complete understanding of the costs and tradeoffs associated with the consumption of IT services and resources. This increased transparency leads to improved decision-making and increases the business value of IT investments — the goal of good IT governance.

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