June 27, 2006

How CIOs Drive Change Using Visibility Pressure

CIOs Can Use Visibility To Motivate Business Execs To Do The Right Thing

by Bobby Cameron

with Laurie M. Orlov, Samuel Bright

Executive Summary (This is a document excerpt)

Because they work with all of a firm's business units, corporate CIOs frequently see opportunities to innovate, improve process efficiencies, and cut technology costs. But IT governance structures and stovepipe business unit incentives frequently frustrate their efforts. Visibility provides the best tool for motivating business execs to do the right thing, such as investing in cross-unit processes, eliminating redundancies, or adopting standards. By regularly tracking and reporting investments and operations information, CIOs can create a baseline for justifying changes. Then, by working closely with the business execs to develop a plan, they can translate this visibility into business value.

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