Executive Summary (This is a document excerpt)

Getting a sourcing deal contract signed is notoriously difficult, but what's less publicized is the effort and associated business risks that follow. Launching a sourcing deal will send a shudder through an organization because so many processes, technologies, and people must change rapidly as two organizations are mashed together overnight. It's during this implementation phase of the deal lifecycle where the business risks associated with the agreement are likely to bubble up. If tactics have been employed throughout the sourcing deal process to build a foundation for risk management, there should be far fewer surprises. But there are still steps customers should take during deal implementation to manage the enterprise risk exposure associated with an outsourcing deal. This fourth document of the series focuses on specific tactics used in the implementation phase of an outsourcing deal that help build a foundation for business risk management.

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