Executive Summary (This is a document excerpt)

Historically, choosing a packaged enterprise application, (e.g., enterprise resource planning or ERP, customer relationship management or CRM, or supply chain management or SCM) or assessing the benefits of existing systems began and often ended with analyses of the costs to implement, deploy, and maintain them. However, a pure cost-oriented approach like total cost of ownership (TCO) does not allow an organization to measure the full economic impact of the investment. By measuring not just cost and financial benefits, but also risk or uncertainty as well as future flexibility, enterprises can establish a more inclusive and accurate picture of the return on investment (ROI). This document, the first in a series that examines the Total Economic Impact™ (TEI) of issues in adopting packaged applications, establishes criteria for a robust ROI analysis that is used to evaluate opportunities in vendor selection, consolidation, upgrade/migration, and software-as-a-service (SaaS) deployment scenarios.

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