Executive Summary (This is a document excerpt)

Organizations interested in developing a collaborative culture must look beyond people, process, and technology to include social context — a vitally important element when designing the physical work environment. Physical work environments and workplace flexibility affect not only individual and organizational productivity but also a worker's ability to collaborate, share ideas, and innovate; the organization's ability to attract and retain desired employees; and management's ability to control real estate and facilities management costs. Physical workplace planning overlaps with and should drive many other areas of planning, such as Information Workplace strategy, telework policy, business continuity/disaster preparedness, employee recruiting and retention, and outsourcing and globalization strategy.

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