Executive Summary (This is a document excerpt)

Forrester evaluated leading commerce platform vendors across 175 criteria and found that ATG, Escalate Retail, and IBM offer the most complete and sophisticated solutions for organizations selling directly to consumers. For channel management professionals selling to business customers, Forrester's lab-based evaluation reveals that small pure-play Comergent is joined by IBM in the Leaders category, as both offer the flexibility and focus required by B2B sellers. Microsoft, Oracle, and SAP are Strong Performers in both customer cohorts, all leaning heavily on complementary products to provide complete solutions.

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