Create A Companywide Mobile Policy

Build On Existing Policies Governing Telecommuting And Security

This is the first document in the "Crafting Mobile Strategies And Policies" series.

with Ellen Daley, Christine E. Atwood

Executive Summary (This is a document excerpt)

Companies with a large number of widely dispersed and increasingly mobile workers must reduce costs while maximizing the benefits of deploying mobility technologies. To help achieve these goals, many enterprises are establishing a companywide mobile policy. Your mobile policy document should outline the baseline rules, the deployment and maintenance of mobile applications, and the appropriate use of both company-provided and personal mobile devices and provide practical guidelines about procuring mobile technologies and services.

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NOTES & RESOURCES

Mobile Policy Setting Is A Top Priority

A Policy Must Balance Flexibility And Security Across Geographies

An Iterative Process Addresses All IT And Business Issues

The Policy Must Encompass Technology, Security, And Process

Participants Should Cross The Entire Organization

Enforcement Is The Key To A Successful Policy

Ongoing Support Keeps The Policy Relevant

recommendations

Make The Mobile Policy Document Easy To Use

For Forrester's Business Technographics® March 2006 North American And European Enterprise Network And Telecommunications Survey, we surveyed 1,003 North American and European enterprises about their adoption and use of mobile technologies and services. The results of this survey, along with discussions in sessions at Forrester's IT Forum 2006: GigaWorld in the US and Europe and dozens of enterprise client inquiries, underscore the importance of formalizing mobile policies and guidelines for managers and users.

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Analyst:	Brownlee Thomas, Ph.D.
Technology:	Broadband & Remote Access, Client Security & Management, Enterprise Mobility, IT Infrastructure & Operations, IT Management, IT Organization, IT Strategy, Planning, & Governance, Security & Risk, Security Operations, Telecommunications Services
Geography:	Europe, North America

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