August 11, 2006

Mobilizing Service And Asset Management

Best Practices For Selecting A Mobile Software Solution

by Patrick M. Connaughton

with Ellen Daley, Elisse Gaynor

Executive Summary (This is a document excerpt)

To remain competitive in today's service-centric environment, companies are deploying mobile applications at a faster pace than originally planned. In particular, many are looking to mobile service and asset management solutions to streamline field operations. Why? Primarily, it's to reduce overall job turnaround times and improve customer service. There are risks, however, with these deployments, as companies report an even mix of successful and stalled projects. Successful projects started with a vendor-selection process that focused less on a feature-function bake-off and more on the enablement of a small set of critical functions to deliver business impact immediately — with an eye toward future integration requirements. Firms with minimal integration requirements can often jump-start projects with a software-as-a-service (SaaS) option to get the quickest return with a minimal upfront investment. Companies with extensive back-office integration requirements should look to extend their existing enterprise application suites to enable mobility.

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