Executive Summary (This is a document excerpt)

Aspect Software's Customer Self Service system provides a well-rounded solution for managing speech applications. The platform supports large grammars and integrates with multiple back-end data systems. Aspect provides its own professional services and engineering staff to support application developments. Aspect has a large population of traditional IVR systems and now deploys standards-based speech solutions to 50 customers on its speech self-service platform. Aspect needs to move forward with its support of IP and other emerging standards and to better integrate its Customer Self Service platform with its total product portfolio. Aspect has strong vertical presence in financial services, communications, and outsourcers.

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