Executive Summary (This is a document excerpt)

Cisco Systems considers its Customer Voice Portal (CVP) an important part of its unified communications strategy, which supports an integrated framework for multiple communication channels. Cisco offers its speech voice portal solution through its partners' reseller program and relies on its network of partners for the design and deployment of speech applications. Its recent purchase of Audium, a company that offers a drag-and-drop application environment for speech applications indicates that Cisco plans to get more involved in directly developing speech applications for its platform. Cisco lags behind its competitors in standards support but plans to become certified on VoiceXML 2.0 and 2.1 during the next year. Based on its current market penetration for standards-based speech solutions, Cisco is still a relatively new player. Cisco indicates that it plans many new product releases to upgrade its current offering, which should include tighter integration of its CVP with its contact center solutions and unified communications framework.

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