Executive Summary (This is a document excerpt)

As a leading contact center outsourcer, Convergys supports its customer base with its SpeechPort platform and offers a wide range of speech solutions for its diverse customer base. Due to its extensive network for supporting its outsourced contact center services, Convergys has in place a network infrastructure that provides high levels of security and reliability and offers comprehensive disaster recovery services for its customers. Its large professional services organization offers a full set of services for the design and development of speech applications. Convergys focuses on optimizing the customer's experience and is working toward tighter integration of its SpeechPort product with its contact center operations.

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