For Infrastructure & Operations Professionals (Length: 4 pages)

August 31, 2006

Tellme Is A Leader In Hosted Speech Self-Service Platforms

The Forrester Wave™ Vendor Summary, Q3 2006

by Elizabeth Herrell

with Ellen Daley, Christine E. Atwood


Executive Summary (This is a document excerpt)

Tellme Networks once again rose to the top leadership category for its hosted speech self-service platform. As a company with a clear focus on speech self-service platforms, Tellme has developed product expertise to deliver large complex networked solutions for its customers. Tellme ensures the reliability of its platform with its extensive testing and optimizing of the support of its platform. It also has an excellent record for supporting and embracing current standards and emerging specifications. Tellme is expanding its current direct services with its partner program to facilitate the delivery of speech applications. Tellme's attention to all aspects of a speech solution provides its customers with quality support throughout their life cycle.

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Analyst: Elizabeth Herrell
Technology: Channel Design Strategies, Communications Infrastructure, Contact Center Technologies & Processes, Customer Experience, Customer Experience Management, Customer Relationship Management, IT Services, Networking, Outsourcing, Packaged Applications
Geography: Asia Pacific, Europe, North America

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This scorecard summary is featured in:

The Forrester Wave™: Speech Self-Service Platforms, Q3 2006


View vendor summaries for other vendors in this Forrester Wave: Aspect Software, AT&T, Avaya, Cisco Systems, Convergys, Genesys Telecommunications Laboratories, Intervoice, Nortel Networks, Tellme Networks, Voxeo, Voxify, and West Corporation



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