For Infrastructure & Operations Professionals (Length: 5 pages)

August 31, 2006

Voxify Is A Strong Performer In Hosted Speech Self-Service Platforms

The Forrester Wave™ Vendor Summary, Q3 2006

by Elizabeth Herrell

with Ellen Daley, Christine E. Atwood


Executive Summary (This is a document excerpt)

Voxify offers an interesting alternative to traditional speech self-service platform vendors. Voxify's value proposition is its vertical templates for automated agents that allow applications to be deployed quickly, often in only eight weeks. Voxify supports a hosted managed service model and on-demand pricing and gives its customers an option to go from hosted to premise-based if desired. Because Voxify does not provide the speech platform directly, it contracts out these services from leading platform providers found in this report. Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions.

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Analyst: Elizabeth Herrell
Technology: Channel Design Strategies, Communications Infrastructure, Contact Center Technologies & Processes, Customer Experience, Customer Experience Management, Customer Relationship Management, IT Services, Networking, Outsourcing, Packaged Applications
Geography: Asia Pacific, Europe, North America

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This scorecard summary is featured in:

The Forrester Wave™: Speech Self-Service Platforms, Q3 2006


View vendor summaries for other vendors in this Forrester Wave: Aspect Software, AT&T, Avaya, Cisco Systems, Convergys, Genesys Telecommunications Laboratories, Intervoice, Nortel Networks, Tellme Networks, Voxeo, Voxify, and West Corporation



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