August 23, 2006

Process-Oriented Insurance Will Drive BPO

by Marc Cecere

with Laurie M. Orlov, Bo Belanger, Peter Hult

Executive Summary (This is a document excerpt)

Insurance companies will gradually move away from geographic and product silos, focusing more on cross-domain business processes. To do this, they will identify processes that can be implemented with common systems and configured for local needs. This trend will increase the use of business process outsourcing (BPO) as carriers outsource nondifferentiated processes. To exploit these BPO services, insurers will need to: implement specialized project teams with process and sourcing expertise, use frameworks like Six Sigma, and deploy systems that provide the flexibility to accommodate local needs without complex development efforts.

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