Executive Summary (This is a document excerpt)

FileNet is a Strong Performer in the human-centric business process management suites (BPMS) for insurance market because of its exceptional content-centric BPMS offering and a strong footprint with tier one carriers. FileNet's initial success in insurance came from managing content — mostly document images. And even today, it's difficult for FileNet to speak about its BPMS without referring to content — which is an advantage for companies seeking a strong document-centric BPMS but a shortcoming for enterprises focused more on applications and data. FileNet's BPMS provides a strong compliance framework with excellent e-forms integration, but it lacks a native integration focus. To achieve greater success in the insurance sector, FileNet needs better reference customers, greater support for insurance-specific requirements and insurance industry standards, and more adapters that link with legacy and packaged applications.

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