(Length: 12 pages)

October 2, 2006

The Role Of The Web In Hospital Marketing

This is the third document in the "Hospital Web Marketing" series.

by Elizabeth Boehm

with Eric G. Brown, Adele Sage, Francesca Bartolomey


Executive Summary (This is a document excerpt)

Hospital marketers are waking up to the new requirements put on them by the emergence of consumer-directed health plans, the growth of health consumerism, the chronic shortage of nurses, and escalating competition among providers. These execs are moving beyond printed brochures and highway billboards and investing more heavily in their Web sites. But organizational and practical problems loom — from securing precious budget dollars to prioritizing an endless wish list of features. Forrester spoke with marketing executives at 13 US hospitals to learn about their pain points and plans for the future.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemPowerful Trends Are Raising The Stakes For Hospital Marketing Execs

itemHospital Marketers Face A Familiar Litany Of Challenges

itemThe Role Of The Web In Hospital Marketing

itemHospital Web Site Challenges

itemThe Future Of Hospital Web Sites

recommendations

itemQuick Tips To Improve Web Success

itemSupplemental Material

Forrester interviewed 13 user companies: Dartmouth-Hitchcock Medical Center, Emory Healthcare, Froedtert & the Medical College of Wisconsin, Geisinger Health System, Massachusetts General Hospital, MCG Health System, Miami Children's Hospital, OU Medical Center, St. Anthony's Medical Center, Saint Francis Care, St. John Health, St. Luke's Episcopal Health System, and The University of Mississippi Medical Center.

Related Research Documents

itemHospital Web Sites Disappoint Visitors

July 12, 2006, Quick Take

itemHospital Web Marketing Takes Off

June 19, 2006, Trends

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Elizabeth Boehm
Technology: Customer Experience, Marketing & Advertising, Web Site Design
Industry: Consumer Healthcare, Healthcare & Life Sciences, Healthcare & Life Sciences Marketing, Hospitals & Clinics
Geography: North America

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The Customer Experience Professional's Guide To Healthcare Reform
Original air date: Monday, August 10, 2009
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