Length: 13 pages For Information & Knowledge Management Professionals
Matthew Brown October 2, 2006
Expertise Location: Your Next Frontier
Getting Knowledge Workers The Expertise They Need
by Matthew Brown
with Chris Charron, Eric Kim

This is a document excerptEXECUTIVE SUMMARY

Expertise location — the weaving together of diverse content applications to allow knowledge workers to share and receive expertise they need — has great promise in sectors like law, enterprise software, professional services, securities research, and healthcare. So why is the software industry littered with failed or underperforming expertise location vendors like DigitalSelf, Kamoon, XpertUniverse, Tacit Software, and AskMe? Smart companies realize that expertise location is not about a single software solution. It starts with identifying critical knowledge-gathering patterns and continues with mapping a fabric of solutions directly to those business needs.

TABLE OF CONTENTS

NOTES & RESOURCES

itemWelcome To The World Of Knowledge Workers

itemExpertise Seekers Follow Similar Patterns

itemExpertise Location Is Not a Single Software Application

itemSmart Companies Focus On Key Business Activities

itemCase Study: IBM's Professional Marketplace

itemCase Study: Morrison & Foerster's AnswerBase

itemMaking The Right Expertise Location Investment

itemWhat's Next? Mashups And Social Networks

Recommendations

itemExpertise Location Is Not For Everyone

In August 2006, we interviewed executives at IBM, Morrison & Foerster, OutStart, Recommind, and Endeca, as well as several anonymous Forrester clients.

Related Research Documents

itemThe Forrester Wave™: Enterprise Search Platforms, Q2 2006

June 13, 2006, Tech Choices

itemUse Human Capital Management To Slow The Knowledge Drain In Government

June 30, 2005, Best Practices

itemThe Retiring Workforce Is Creating A Knowledge Void In Government And Regulated Industries

May 20, 2005, Quick Take

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Analyst: Matthew Brown
Technology: Enterprise Collaboration, Enterprise Portals & Search, Information & Knowledge Management, Information Governance
Geography: Asia Pacific, Europe, North America
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