Executive Summary (This is a document excerpt)

Expertise location — the weaving together of diverse content applications to allow knowledge workers to share and receive expertise they need — has great promise in sectors like law, enterprise software, professional services, securities research, and healthcare. So why is the software industry littered with failed or underperforming expertise location vendors like DigitalSelf, Kamoon, XpertUniverse, Tacit Software, and AskMe? Smart companies realize that expertise location is not about a single software solution. It starts with identifying critical knowledge-gathering patterns and continues with mapping a fabric of solutions directly to those business needs.

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