For CIOs (Length: 14 pages)

February 12, 2007

CIOs: Attack Weak Application Maintenance Processes That Stifle IT Productivity

This is the seventh document in the "Application Management Strategies For Legacy Applications" series.

by Phil Murphy

with Alex Cullen, Laurie M. Orlov, Lauren Sessions

Executive Summary (This is a document excerpt)

Forrester surveyed 221 IT decision-makers about their application maintenance habits and preferences — how they organize, budget, and transfer knowledge, as well as what they would do to increase maintenance productivity, given adequate funding. Analyzing the results reveals an ugly tale, with mismatched staffing demand and supply, conflicting new development and maintenance priorities, and a complete lack of tooling to bolster productivity. CIOs should take note of the root-cause problems in this report and note the curative suggestions for improvement.

TABLE OF CONTENTS

NOTES & RESOURCES

itemLarge Firms Struggle With Application Governance

itemIT Budget Allocation Needs More Discipline And Business Involvement

itemCIOs Must Address The Application Knowledge Deficit

itemPoor Knowledge Transfer Techniques Increase Maintenance Costs

itemLack Of Tools Keeps Productivity Low

itemUse Tools And Technology To Leverage Greater Staff Productivity

recommendations

itemStreamline Maintenance Processes To Increase Innovation Capacity

itemSupplemental Material

Forrester surveyed 221 IT decision-makers about their application maintenance habits and preferences.

Related Research Documents

itemCIOs: Reduce Costs By Scoring Applications

January 10, 2007, Best Practices

itemComparing Your IT Shop To Others

January 10, 2007, CIO Road Map

itemCIOs Must Target Legacy Applications With A Maintenance Renaissance

June 22, 2006, Trends

itemHow IT Must Shape And Manage Demand

June 15, 2006, Best Practices

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.
Analyst: Phil Murphy
Technology: Application Development, Application Infrastructure Technologies, Application Strategy & Selection, Architecture & Technology Strategy, IT Management, Packaged Applications
Geography: Asia Pacific, Europe, North America

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