For CIOs (Length: 14 pages)

Executive Summary (This is a document excerpt)

Forrester surveyed 221 IT decision-makers about their application maintenance habits and preferences — how they organize, budget, and transfer knowledge, as well as what they would do to increase maintenance productivity, given adequate funding. Analyzing the results reveals an ugly tale, with mismatched staffing demand and supply, conflicting new development and maintenance priorities, and a complete lack of tooling to bolster productivity. CIOs should take note of the root-cause problems in this report and note the curative suggestions for improvement.