Executive Summary (This is a document excerpt)

CIOs face marginalization. CEOs continue to treat IT as a cost center, as they don't see IT as a proactive source for business improvement or innovation. To better understand this situation, Forrester conducted an IT excellence survey and found that CIOs are marginalizing themselves. We found that IT is doing a great job of managing IT operations and aligning investment budgets and portfolios with business organizations and strategies. But CIOs have done much less to drive business results, manage IT operations' relationship with the business, or help drive technology-based business innovation. To make matters worse, emerging business technology (BT) will bring even greater demand for technology-based business results and innovation. CIOs who don't invest in overall IT excellence will find themselves relegated to the IT engine room while business execs take on the technology-based innovation role.

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