September 26, 2006

It's Still Early Days For Consumer VoIP In Europe

by Lars Godell

with Michelle de Lussanet, Andrea Carini, Lizet Menke

Executive Summary (This is a document excerpt)

VoIP awareness in Western Europe is growing, but a majority of consumers still haven't heard of it. Although only 1% of all European consumers use VoIP for nearly all their calls from home, VoIP usage among broadband users almost doubled from 2005 to 2006. Currently, 12% of broadband consumers use VoIP for some or nearly all of their calls from home. Despite the progress for VoIP awareness and usage, the Western European VoIP landscape remains very fragmented, with Sweden and the Netherlands at the top and the UK, Spain, and Italy at the bottom of the VoIP usage ladder.

Buy Risk-Free

Download and print PDF immediately. Price: US $499

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.