Executive Summary (This is a document excerpt)

Ten years into the acquisition of Tivoli, IBM has transformed a system management visionary into one of the four largest IT management software vendors. During these years, IBM Tivoli has considerably expanded its portfolio of management applications through acquisitions — most recently around, network, mainframe, asset, and service management in particular— and is now in a unique position to complement other IBM software divisions with a portfolio that covers the complete IT life cycle and all IT activities. While clients can clearly use IBM as a strategic partner, it faces three challenges: 1) making it comparatively easy and straightforward for customers and sales people to fully grasp the depth of the product portfolio, 2) focusing on prepackaged plug-and-play solutions rather than adding features and knobs for every conceivable use case, and 3) capturing the emerging market for converged service delivery spanning the telecom and IT worlds.

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