For Marketing Leadership Professionals (Length: 18 pages)

December 28, 2006

Organic Branding

Using Consumers To Help Build Your Brand

by Lisa Bradner

with Christopher Mines, Elana Anderson, Brian Tesch, Tenley McHarg

Executive Summary (This is a document excerpt)

As consumers' ennui and desire for genuine connectedness drives them to seek out new communities, new channels, and new experiences, mass marketing effectiveness is fading. In this fragmented world, brand marketers are struggling to look for ways to create and sustain meaningful brands. Brands that connect with their target consumers must be more organic in nature: They must align more closely with their core consumer and be developed and nurtured by those consumers as well as by the companies that market them. Consumers have an unprecedented ability to broadcast their brand experiences. Companies that harness that ability and use it to create organic brands will find a way to market that keeps their brand equity and brand dignity firmly intact.

TABLE OF CONTENTS:

NOTES & RESOURCES

itemBrand Marketers Face Increasingly Disinterested Consumers

itemSocial Computing Reveals Cracks In A Brand's Façade

itemFixing The Cracks Requires A New Approach to Branding

itemOrganic Branding Taps The Meaning Behind Social Computing

itemOrganic Branding Is Not Brand Anarchy

itemImplementing Organic Branding: The Four C's

itemConsequence Is A Key Building Block Of Brand Equity

itemCustomer Service Stops Negative Word Of Mouth Before It Starts

itemUse Communities To Explore The Emotions Behind The Brand

itemCollaboration Is Challenging, But It Is Core To Socially Connected Marketing

recommendations

itemBuild Organic Brands Organically

WHAT IT MEANS

itemThe Rise Of The Right-Sized Brand

Forrester interviewed 13 vendor companies, user companies, and academic experts, including Dell; Perfetti Van Melle USA; MarketTools; DZP Marketing Communications; Kellogg School of Management, Northwestern University; Art.com; Big in Japan; LiveWorld; Bazaarvoice; Communispace; OutStart; ViTrue; and HealthiNation.

Related Research Documents

itemThe Forrester Wave™: Brand Monitoring, Q3 2006

September 13, 2006, Tech Choices

itemThe Essentials Of Consumer-Driven Innovation

May 26, 2006, Best Practices

itemSocial Computing

February 13, 2006, Forrester Big Idea

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.
Analyst: Lisa Bradner
Technology: Brand Management, Brand Strategy, Brand Tactics, Customer Experience, Interactive Marketing, Marketing & Advertising, Web Site Design
Industry: Consumer Retail & CPG, Retail
Geography: North America

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