Executive Summary (This is a document excerpt)

BMC Software (BMC) is one of the four leading software companies in IT management. Out of the four, BMC is a visionary and thought leader regarding topics such as business service management (BSM) and the configuration management database (CMDB); it also provides the products to support this leadership. BMC's position relies on three very important factors that the company has integrated into the BSM vision: the Remedy service desk and related applications, the distributed world with BMC Performance Manager, and the mainframe world. While execution was previously seen as a weakness, recent measures have helped the BMC sales force build up higher-level client relationships in new accounts and markets.

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