For Customer Experience Professionals (Length: 28 pages)

April 11, 2007

The Forrester Wave™: Interactive Marketing Agencies — Web Design Capabilities, Q2 2007

Avenue A | Razorfish, Critical Mass, Organic, and R/GA Lead The Pack

by Kerry Bodine

with Harley Manning, Moira Dorsey, Ross Popoff-Walker, Adele Sage, Steven Geller


Executive Summary (This is a document excerpt)

Forrester evaluated the Web design capabilities of leading interactive marketing agencies across 18 criteria. Our analysis identifies Avenue A | Razorfish, Critical Mass, Organic, and R/GA as Leaders — due in large part to their high scores on Forrester's Web Site Review and Brand Image Review methodologies. New to our rankings this year, Tribal DDB emerged as a Strong Performer, mostly on the merit of its exceptional online branding work. Other Strong Performers included Arc, Digitas, Fry, imc2, Molecular, and WHITTMANHART. IconNicholson, Macquarium, Sapient, and VML rounded out our list of agencies.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemDemand For Web Design Work Continues To Rise

itemInteractive Marketing Agencies Continue To Change And Evolve

itemInteractive Agency Web Design Evaluation Overview

itemEvaluation Criteria Emphasize Usability And Branding Capabilities

itemEvaluated Vendors Are Giants In The Highly Fragmented Web Design Market

itemWe Graded Interactive Agencies Two Ways

itemInteractive Agencies Are Still Maturing

itemFor Transaction-Led Web Projects, Three Agencies Emerge As Leaders

itemFor Image-Led Web Projects, Two Agencies Stand Out

itemVendor Profiles

itemLeaders

itemStrong Performers

itemContenders

itemSupplemental Material

Forrester conducted Web Site Reviews and Brand Image Reviews of two reference Web sites and evaluated one persona supplied by each agency. We also surveyed the agencies, interviewed their senior leadership, and spoke with two of their reference clients. The agencies included Arc Worldwide, Avenue A | Razorfish, Critical Mass, Digitas, Fry, IconNicholson, imc2, Macquarium, Molecular, Organic, R/GA, Sapient, Tribal DDB, VML, and WHITTMANHART.

Related Research Documents

itemBest And Worst Of B2C Site Design, 2007

March 30, 2007, Best Practices

itemWhere To Find Help For Web Design Projects

December 6, 2006, Trends

itemThe Forrester Wave™: Web Design Agencies, Q3 2005

October 6, 2005, Tech Choices

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Technology: Customer Experience, Customer Experience Management, eBusiness/eCommerce, Interactive Marketing, IT Services, Marketing & Advertising, Marketing Automation, Marketing Service Providers, Systems Integration
Industry: Business-To-Consumer eCommerce
Geography: North America


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