Executive Summary (This is a document excerpt)

Of all the assets that an enterprise acquires, enterprise software brings with it the most unusual, onerous, and restrictive set of constraints. In most cases, licensees may not resell, reuse, or share their license. Licensees often encounter numerous grievances across the software ownership life cycle from selection, to implementation, utilization, maintenance, and retirement. However, as CIOs and IT procurement managers encounter new deployment options such as software-as-a-service (SaaS) and technology architectures such as SOA, the pendulum slowly shifts in favor of the customer. Forrester outlines a software licensee bill of rights (LBoR) that reflects Forrester's clients' best practices in this new IT environment. Because leverage wanes after the initial selection phase, CIOs and IT procurement professionals should immediately incorporate these best practices into the management of current vendor relationships and the wording of future vendor contracts.

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